Aldo made all of the arrangements (except flights) for our trip to Costa Rica. Hotels, transfers, guides and activities. He worked with us to understand our desires and our preferences, and coordinated it all to our satisfaction (making more than a few changes at our request). He also made many helpful suggestions and recommendations, and connected us with the kosher caterer who supplied us with excellent food during the entire trip. While we were travelling, he followed up regularly to make sure that everything worked out as planned. He works from his office in Italy, but he has someone supporting him locally in Costa Rica if necessary. He is patient, friendly, knowledgeable, and very eager to please. We recommend him for anyone planning a private trip to Costa Rica, but who has never been there before. Costa Rica has MANY different vacation options to offer, so there is no substitute for first doing some research online, but once you have a general idea of what you’d like to do, Aldo is a great help in pulling it all together.